HopeHealth's Guest Experience Department

HopeHealth provides integrated health services for more than 50,000 patients in areas surrounding Aiken, Clarendon, Florence, Orangeburg, and Williamsburg counties. It was founded in 1991 as a grassroots HIV/AIDS support organization, and was designated as a Federally Qualified Health Center in 2007 to expand services to include primary and pediatric care. HopeHealth now has over 100 providers covering primary care, dental care, chiropractic care, rheumatology, endocrinology, behavioral health and psychiatry, pain management, substance use treatment, and women's health services.

The Guest Experience Department serves those at HopeHealth. We meet with new guests individually, assess current health issues, and assist in finding them the right provider(s).  New patients are given a tour of the facility to make sure they know where to go for appointments, lab work, and their prescriptions! The Guest Welcome Center also includes services at the main customer service desk, lobby, and lab kiosks. Guest Comfort Hosts also fall under this program.